Earlier this week I received an from a reader asking me if I could explain how to use twitter for her business.

I figured that more than one person is probably asking themselves the same question, so why not share it with all of you. So in this post I’m going to explain how powerful a tool social media can be for improving the sales process.

The Situation

Say one day one of your sales reps or yourself is returning a call to a lead you get from your website lead generator. Now if by any chance you couldn’t reach that person on the phone, so you leave a voicemail just saying you’re following up on their requests.

Now this could be the end of the conversation.

But later you find out (because you monitor your @reply tweets) that this prospect was unhappy with the voicemail that was on his inbox.

For example: @theprospect: “I just heard the voicemail @yourbusiness just left me and they said….” really? Who does that?
Continue reading →